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Return & Exchange Policy – Jewellogisto

At Jewellogisto, customer satisfaction is our priority. We take great care in delivering premium-quality, pure handmade jewelry. However, if there is an issue with your order, we offer a fair return and exchange policy under the following terms.

    ✅ Eligible for Return / Exchange

  • You may request a return or exchange if:

    • You receive a damaged or defective product

    • You receive an incorrect item different from what you ordered

    • The request must be made within 48 hours of delivery.

    ❌ Not Eligible for Return

    Returns or exchanges will not be accepted in the following cases:

    • Change of mind or personal preference

    • Slight color or design variations due to handmade craftsmanship

    • Products that have been used, worn, or damaged after delivery

    • Wholesale or customized orders

    • 🔁 Return Process

    1. Contact our support team within 48 hours of delivery

    2. Share clear images or video of the issue

    3. Once approved, we will guide you through the return or exchange process

    • 💵 Refund Policy

    • For Cash on Delivery orders, refunds (if applicable) will be processed after product inspection

    • Refunds may be issued via bank transfer or as agreed with the customer

    • Shipping charges are non-refundable unless the error is from our side

    • 🚚 Return Shipping

    • If the return is due to our mistake (defective or wrong item), return shipping will be covered by Jewellogisto

    • Otherwise, return shipping costs will be borne by the customer

    • 📞 Contact Us

    For return or exchange requests, please contact us at:

    📧 Email: jewellogisto@gmail.com

    🌐 Website: www.jewellogisto.com